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Our Exciting Opportunity:
We are now looking for a Domain Support Specialist to secure technical capability as part of Automated Ops running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support.
You will:
Act as the first point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations.
Work shift operations as per defined shift roster and actively monitor ticket queues to ensure timely response to tickets
Focus on improvement of automated recovery.
Secure Escalation support for Service surveillance and Field service.
Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
To be successful in the role you must have:
Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G
Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, value Added services
Intermediate or advanced in English;
Intermediate or advanced in French;
Solid knowledge of operation and troubleshooting of multivendor telecommunication equipment’s
Core and access network performance / configuration parameters and their interpretation and usage.
What´s in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Romania (RO) || Romania : Bucharest : Bucharest || Romania : Timisoara : Timisoara
Req ID: 733159
